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We understand that unforeseen circumstances often arise and that you may not be able to attend your appointment. 

If you wish to reschedule or cancel your appointment, please contact us directly by email at least 24 hours before your appointment time. Your payment can either be refunded or credited towards your next booking.

If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your payment.

No-shows and last-minute cancellations will incur a 50% cancellation fee. In the case of two no-shows, you will be asked to pay a booking fee for your next appointment which is non-refundable and will be carried forward to your next appointment. 

Cancellations must be made a working day in advance and messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.

Confirming your appointment will be seen an acknowledgement of our cancellation policy. 

In the event of a refund, any fees payable will be less transaction fees depending on your card provider.


Here at Tokyo Lashes Brisbane, we strive to offer the best service possible. However, if we do not perform treatments or services to meet your expectations, please contact the salon within 48 hours of your treatment so that we can assist you with any of your concerns as quickly as possible.

Although the possibility is low, reactions towards eyelash extensions may occur at any time to anyone at no fault of the lash technician or the products used. We cannot offer a refund if this occurs but we do advise that you contact us immediately so we can offer a solution, such as a free removal of the extensions and we would recommend seeing a doctor immediately if the symptoms persist.

We recommend that you maintain your extensions with infills every 3-4 weeks or if you do not have many lashes left. After 4 weeks or if you have no lashes remaining, a new full set will be required.

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